منابع مشابه
NHS direct.
A s recognised by the National Audit Office, in just five years, NHS Direct has established an impressive track record for customer satisfaction and patient safety, empowering patients to make better informed choices about their own healthcare. It has also clearly identified its potential to contribute to wider developments in the NHS. Building on this success the government is investing in NHS...
متن کاملNHS direct: managing demand for primary care?
This paper considers how NHS Direct is affecting demand for primary care in particular out-of-hours services from GPs. This is reviewed through a 3-year study of NHS Direct and HARMONI, the integrated telephone health helpline based in West London. It describes the policy background and development of the services on the site, and some of the outcomes of the HARMONI commissioned research to ans...
متن کاملOlder people's use of NHS Direct.
INTRODUCTION the 24 h telephone health information and advice service in England and Wales, NHS Direct, aims to help callers manage health problems and relieve pressure on primary healthcare services. Although older people may use NHS Direct less than other age groups, no research has specifically investigated older people's use of the service. AIMS the aim of this study was to describe the o...
متن کاملNHS Direct: consistency of triage outcomes.
OBJECTIVES To examine the consistency of triage outcomes by nurses using four types of computerised decision support software in NHS Direct. METHODS 119 scenarios were constructed based on calls to ambulance services that had been assigned the lowest priority category by the emergency medical dispatch systems in use. These scenarios were presented to nurses working in four NHS Direct call cen...
متن کاملEvaluation of NHS Direct ‘‘referral’’ to community pharmacists
Objectives To evaluate a pilot scheme of referrals from a nurse-led telephone helpline (NHS Direct) to community pharmacists. Methods A multi-method approach, including analysis of routine data from NHS Direct, postal surveys of NHS Direct callers, analysis of anonymised transcripts of calls, a postal survey of callers referred to pharmacists, and face-to-face interviews with NHS Direct nurses....
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ژورنال
عنوان ژورنال: BMJ
سال: 2001
ISSN: 0959-8138
DOI: 10.1136/bmj.322.7279.175